Covalent Labs understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or collected by us when interacting with you.
In this Privacy Policy, when we say “we,” “us,” or “our,” we mean the following Covalent Labs entities:
• Covalent Labs Holding Pty Ltd, a company registered in Australia (ACN 678 560 640).
• Covalent Labs (Australia) Pty Ltd, a company registered in Australia (ACN 679 376 099).
• Covalent Labs (UK) Limited, a company registered in England and Wales (Company number 15835813).
This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth). In addition to the Australian laws, individuals located in the European Union or European Economic Area (EU) may also have rights under the General Data Protection Regulation 2016/679 (EU GDPR), and individuals located in the United Kingdom (UK) may have rights under the General Data Protection Regulation (EU) 2016/679 as incorporated into United Kingdom law by virtue of Section 3 of the United Kingdom’s European Union (Withdrawal) Act 2018 (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, the GDPR).
Appendix 1 outlines the details of the additional rights of individuals located in the EU and UK as well as information on how we process the personal information of individuals located in the EU and UK.
Contact Us
For any questions or notices, please contact us at:
For customers of our Australian company or for any general enquiries:
• For the attention of: Data Controller (Australia)
• Email: info@covalentlabs.ai
• Address: Level 1, 6 Bridge Street, Sydney, NSW 2000, Australia
For customers of our UK company or for individuals located in the EU/UK:
• For the attention of: Data Controller (United Kingdom)
• Email: info@covalentlabs.ai
• Address: 221 Pentonville Road, London N1 9UZ, United Kingdom
The Information We Collect
Personal Information
Personal information refers to information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
• Identity Data: Name, age, profession, photographic identification.
• Contact Data: Telephone number, address, email.
• Financial Data: Bank account and payment card details (processed via third-party payment processors).
• Transaction Data: Details about payments to/from us, and other products and services exchanged.
• Technical and Usage Data: Information from websites, including IP address, login data, browser session, geo-location data, device and network details, browsing behavior, and cookies.
• Interaction Data: Data from participation in surveys, contests, promotions, and other interactive features.
• Marketing and Communications Data: Preferences for receiving marketing communications.
• Professional Data: Employment-related information, previous positions, and professional authorizations/licenses.
Sensitive information is a sub-set of personal information requiring higher protection. This includes racial or ethnic origin, political opinions, religion, health information, and biometric information. Such data is only collected with your consent or as required by law.
How We Collect Personal Information
We collect personal information in several ways, including:
• Direct interactions: Face-to-face, phone, email, or online communications.
• Completion of forms, event registrations, and surveys.
• Interactions with our website, including cookies and analytics.
• Publicly available sources and third parties like referees.
Why We Collect, Hold, Use, and Disclose Personal Information
We collect, hold, use, and disclose personal information to:
• Register interest in our products/services.
• Communicate with you about enquiries.
• Manage administrative tasks like billing.
• Conduct analytics, market research, and business development.
• Send marketing and promotional information.
• Run promotions and competitions.
• Process job applications.
• Comply with legal obligations.
Personal information may be disclosed to:
• Employees, contractors, and related entities.
• IT service providers, web-hosting companies, and analytics providers.
• Marketing and advertising providers.
• Professional advisors, bankers, insurers, and auditors.
• Courts, regulatory authorities, and law enforcement (as required).
Cookies
We use cookies to store preferences and improve user experience. Types of cookies used include:
• Strictly Necessary Cookies: Essential for website functionality.
• Analytical Cookies: Measure site performance and user behavior.
• Functionality Cookies: Store preferences like language and region.
• Targeting and Advertising Cookies: Track browsing habits for personalized ads.
• Social Media Cookies: Facilitate content sharing on social platforms.
Users can block cookies via browser settings.
Storage and Security
We store your personal information in Australia, with possible transfers to the UK or other countries. Security measures are in place, but transmission of information via the internet is at your own risk.
Your Rights
You have rights to access, correct, or request deletion of your personal information. Complaints can be directed to the relevant Data Protection Authority or to us directly.
Appendix 1: Additional Rights for EU and UK Individuals
EU and UK residents have additional GDPR rights, such as:
• Right to access, rectify, or delete data.
• Right to restrict processing or object to data usage.
• Right to file complaints with Data Protection Authorities.
For further details, please contact us as specified above.